Design & innovation leader for teams navigating complexity.

I'm an independent design leader working across UX, service design, and innovation strategy. Over the past decade I've helped organisations like Sage, Pfizer, E.ON, Silversea and blendX connect user needs, stakeholder perspectives, and strategic direction.

I create shared understanding, align decision-making, and turn complexity into structured action — through facilitation, collaborative design, and systems thinking.

flaminia.delconte.strategy@gmail.com

§ 0106 Projects · 2020—2026

Selected work.

01

blendX

BlendX is a Rome-based startup helping organisations structure and scale internal innovation processes through a digital platform. I joined as Product Marketing Manager and UX Lead, leading the UX/UI team while supporting product direction across product, UX, and marketing.

I worked during a key growth phase, helping refine product-market fit and improve how the platform was understood and used by organisations. My focus was on aligning positioning with user needs and strengthening the overall product experience.

I introduced AI-assisted workflows and Agile practices to improve delivery and cross-functional collaboration, enabling faster iteration cycles and a more structured product development process.

This contributed to a 50% reduction in delivery time, improved usability and adoption of core modules, and supported the delivery of MTNK (PNRR-funded cybersecurity platform) from concept to pilot, while increasing overall design maturity within the organisation.

UX LeadProduct MarketingAI WorkflowsAgile
blendX screen 1blendX screen 2blendX screen 3
02

Sage

Sage is one of the world's leading enterprise software companies supporting businesses with accounting and operational systems at global scale. I joined as Principal Designer within Sage's consultancy and innovation organisation to lead strategic innovation programmes, coach teams and leaders, and scale innovation capability across the business.

I worked closely with senior stakeholders to grow continuous innovation as a practice, launching the Innovation Academy and Business Accelerator Programme, delivering 50+ projects and 70+ workshops for over 4,000 colleagues, and helping build a global innovation community of 2,500+ members.

This work contributed to £3.3M in savings through innovation and service improvements and helped establish Continuous Innovation as a recognised Centre of Excellence.

InnovationL&DService DesignRead case study →
Sage — Innovation · Learning
03

Silversea

Silversea is a world leader in ultra-luxury expedition cruising to remote destinations like Antarctica and the Galápagos. I helped the team deliver a new interactive experience aboard Silver Origin, the most exclusive ship in the fleet designed specifically for the Galápagos.

I supported the design of a more continuous and immersive guest journey, connecting onboard interactions with curated expedition content. Working from concept to implementation, we aligned physical and digital touchpoints to improve how guests explore and engage throughout their journey, resulting in a more cohesive and structured expedition experience.

Service DesignSpatialHospitalityRead case study →
Silversea — Service Design · Travel
04

24ORE Business School

24ORE Business School is the executive education arm of Italy's leading financial publisher. I led the service redesign to grow leads and learning outcomes. Create hybrid learning experience.

Reshaping 24ORE Business School's educational ecosystem: research-led service design, advanced profiling, modular interface and a simplified purchase journey to grow leads and learning outcomes.

Service DesignEducationDigital ProductRead case study →
Create hybrid learning experience
05

Pfizer

Pfizer is a global pharmaceutical company. I led a research-driven service intervention to reduce missed appointments across UK surgeries.

Tackling missed appointments in UK surgeries for Pfizer: a research-led, field-tested service intervention rolled out across seven surgeries — now recognised as a Pfizer Medical and Educational Grant.

Service DesignHealthcareField ResearchRead case study →
Pfizer — Service Design · Health
06

E.ON Italy

E.ON is a multinational energy provider serving households and businesses across Europe. I reshaped the renewal journey ahead of market deregulation to empower customers and grow loyalty.

Reshaping E.ON Italy's renewal journey ahead of market deregulation: bilingual field research, stakeholder alignment and iterative prototyping to empower customers and grow loyalty.

Service DesignEnergyCustomer JourneyRead case study →
E.ON Italy — Service Design · Energy
§ 02

The Approach

I believe the best ideas emerge when people can think clearly together.

For the past 10+ years, I've worked across innovation, service design, digital products, and education — helping teams navigate complexity, align around challenges, and move ideas into meaningful action.

Through facilitation, collaborative design, and systems thinking, I create processes that make ambiguity easier to understand and decisions easier to make.

Alongside consulting, I teach and mentor in UX, service design, and innovation, supporting teams and emerging practitioners in building more thoughtful, human-centered ways of working.

§ 03
Approach

How I work.

01

Strategic Facilitation

Helping teams navigate ambiguity, align perspectives, and move toward actionable decisions.

02

Service Design

Understanding relationships between people, systems, and experiences to shape meaningful services.

03

Innovation Strategy

Framing opportunities, challenging assumptions, and translating complexity into strategic direction.

04

Collaborative Workshops

Designing engaging and participatory sessions that create alignment and shared ownership.

05

Systems Thinking

Making complexity visible and understandable across teams, journeys, and organizational dynamics.

06

Teaching & Mentorship

Supporting teams and individuals in developing more human-centered and collaborative ways of working.